Frequently Asked Questions

Shop with confidence at ELARA

Handmade with love. Designed to feel special. Backed by our 30-Day Money Back Guarantee.

What is ELARA?

ELARA is handmade lifestyle brand specializing in crochet and knit accessories, cozy apparel, and unique gifts. Our collections include beanies, cardigans, headbands, keychains, tote bags, and other soft, stylish essentials made with care.

Are your products handmade?

Yes! Our products are handcrafted with attention to detail using quality yarns and materials. We focus on small-batch production to ensure each item feels special and unique.
What products do you sell?

We offer a growing collection of handmade items including

  • Crochet Beanies
  • Cat Ear Beanies
  • Knit and Crochet Cardigans
  • Headbands
  • Teddy Bear Keychains
  • Tote Bags
  • Cozy Accessories
  • Seasonal Handmade Gifts
Do you offer custom colors or sizes?

Some items may be available in multiple colors or made-to-order options. Please check each product listing for available variations or contact us for custom requests.
How long does shipping take?

Shipping times vary depending on location and product availability.

Typical delivery times:

  • USA: 5-10 business days
  • Canada: 7-14 business days
  • International: 10-21 business days

Processing times for handmade or made-to-order items may be longer.

Do you offer free shipping?

We may offer free shipping promotions on select orders. Please check our homepage or checkout page for current offers.
Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number by email so you can monitor delivery progress.
What materials do you use?

We use soft, high-quality yarns selected for comfort, durability, and style. Specific materials are listed on each product page.
Are your products good for gifts?

Absolutely! ELARA products make thoughtful gifts for birthdays, holidays, baby showers, self-care packages, and special occasions.
What is your return policy?

We want you to love your purchase.

30-Day Money Back Guarantee

If you are not fully satisfied with your order, you may request a return within 30 days of delivery for a refund or exchange, subject to our return guidelines.

Items must be:

  • Unused
  • In original condition
  • Returned in original packing when possible

To begin a return, contact our support team with your order number.

Do you restock sold out items?

Many favorites return, but small-batch items may sell out quickly. Follow us on social media or join our email list for restock alerts.
Where can I follow ELARA?

Find us on Pinterest, Instagram, and TikTok for new arrivals, styling ideas, cozy inspiration, and special promotions.