Policies

Shipping Policy 

Thank you for shopping with ELARA Handmade Homegoods. Below are the details regarding our shipping processes, transit times, and rates.

Order Processing Time

All handmade products are processed and prepared within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Rates & Transit Times

Domestic Shipping (United States)

Standard Shipping: 3–5 business days ($[Insert Flat Rate or Standard Fee]).

Free Shipping: Standard shipping is free on domestic orders over $75

International Shipping

We ship internationally to select countries. Shipping rates and estimated delivery times are calculated at checkout based on your delivery location, package weight, and shipping carrier rates:

International Transit Time: 7–21 business days (depending on destination and customs handling).

Customs, Taxes & Duties: Your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. ELARA Handmade Homegoods is not responsible for these charges if applied; they are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive an automated email notification containing a tracking number. Please allow up to 24–48 hours for international tracking information to update after dispatch.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the estimated delivery window, please contact us immediately at elarahandmadehomegoods@gmail.com with your order number and photo of the item/package so we can resolve the issue promptly.

Return & Refund Policy

We want you to love your handmade pieces! If you are not entirely satisfied with your purchase, we’re here to help.

Return Window

We accept returns within 30 days from the date your package was delivered.

Return Eligibility & Item Condition

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

Email us at elarahandmadehomegoods@gmail.com with your order number and reason for the return

Once approved, we will provide you with the return address instructions.

Return Shipping Fees & Conditions

Buyer’s Remorse: If you are returning an item due to personal preference or change of mind, the customer is responsible for paying all return shipping fees.

Defective or Incorrect Items: If your item arrived damaged, defective, or incorrect, please attach clear photos in your email to elarahandmadehomegoods@gmail.com We will cover 100% of the return shipping costs or issue a free replacement.

Restocking Fees: We do not charge restocking fees.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 3 to 5 business days.